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Privacy Policy

Your privacy is important to us. This privacy statement explains:

  1. What personal data is collected by the owner of this web site or provided by you, through our interactions with you and your use of our web site (www.trovareinteriors.com ).
  2. How your personal data will be used, where it is held, how long it will be kept and your rights.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy, the following definitions are used:

Data controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

Data processor, in relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.

“You”, “your” or “data subject” means: 

  • Visitors to our website
  • Subscribers to any service we offer through our site
  • Prospective or existing clients corresponding with us by phone, e-mail or otherwise
  • Job applicants
  • Our suppliers

Data controller, “we”, “us” and “our” means:

TROVARE INTERIORS LTD and its data processors;

Personal data means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organisations collect information about people. The definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation (EU 2016/679).

Who we are (Identity of the data controller)

For the purpose of the General Data Protection Regulation the data controller is TROVARE INTERIORS LTD with company registration number 09928759 and the registered address at 71-75 SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ, United Kingdom.

Personal data we may collect from you

We may collect and process the following data and personal information about you:

Personal Data you provide us voluntarily

We collect the information provided by you to operate effectively and provide you the best experiences with our Website, products and services. You provide some of this information voluntarily by filling in the contact forms on our web site, creating an account at our Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you subscribe to any service we offer through our site, send us a query or feedback, sign up for information on events, upload a document with your enquiry, make a booking on our site, purchase goods via the Website, participate in discussion boards or other social media functions on our site, promotion or survey, provide your postcode, or when you report a problem with our Website. 

The information you may give us is Personally Identifiable Information (“PI”). When we refer to “PI” in this policy we mean information that identifies an individual or may with reasonable efforts cause the identification of an individual may include your:

First name, surname, property details and address, e-mail address and phone number, query and comments, property photograph, lifestyle and social circumstances, family details, visual images, date and time of your appointment.

Children

We do not sell any products or services for purchase by children. If you are under 16, you may use our Website only with the involvement of your holder of parental responsibility. We do not knowingly collect personal information from children below 16 without the consent of the child's holder of parental responsibility.

Information you provide about others

In providing personal data about other individuals (such as someone in whose name you are registering an account or subscribing to our marketing promotions), you represent that you have notified them of (i) the purposes for which information will be used (ii) the recipients of their personal data and (iii) how they can access and correct the information.  You further represent that You have obtained all necessary consents from them.

Information which may be made available to us, or collected automatically with the use of cookies or analytic tools

We might get some information from our visitors by recording how they interact with our Website with the use of cookies, analytics tools or obtain data from third parties.

Technical information, including personally identifiable information:
  • Might include your device and connectivity information such as IP (Internet Protocol) address
Non-personally identifiable information:
  • Might include your configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions
  • Details of how you used our Website, such as your search queries. Information about your visit, including the full viewed Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page
  • Log information, such as error reports, download errors, any problems you experience using our web site and any phone number used to call our customer service number.

We do not combine information collected automatically through cookies and analytics tools with other personally identifiable information you may have provided to us when you registered for our Products or submitted a form through our Website.

Cookie policy

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. Our website, like most other websites, uses various type of cookies; each of which has a specific function. Below is a list explaining them.

  1. Strictly necessary cookies. From the very first access, these cookies allow the website to function correctly and allow you to view content on your device by recognizing your language. If you are a registered user, they will allow you to be recognized and to access the services offered from the dedicated areas. Without these cookies we could not provide the services that you come to the site for.
  2. Performance cookies. These cookies allow us to understand how visitors use our site, so we can measure and improve how the site works. For example they help us to know which pages are the most and least popular. This lets us know where we are doing well, and where we can improve, as well as making sure the pages load quickly and display properly. All information these cookies collect is anonymous and not tied to any personal information about you. We use services from Google to perform these functions.
  3. Functionality cookies. These cookies are used to enable us to provide enhanced functionality, and more personal information and features. This includes being able to watch YouTube videos, and also allowing you to share content through social networks. These services are mostly provided by third parties. If you have an account, or use the services of these parties on other websites, then they may be able to know that you have visited our sites. The use of data collected through cookies by those third parties is subject to their own privacy policies.
  4. Third-party cookies. We might use them for website analytics and advertising purposes, i.e. cookies which are set and can be accessed by servers respectively domains of our third-party providers.

We are using Google analytics cookies on this website which might register a unique ID that is used to generate statistical data on how the visitor uses the website, and cookies sending data to Google Analytics about the visitor's device and behaviour which track the visitor across devices and marketing channels.

What can you do if you don't want cookies to be set or want them to be removed

Most browsers accept cookies automatically, however some people prefer not to allow cookies. You may change the security settings of your web browser in order to stop your device receiving and storing cookies, to allow receiving and storing cookies from selected websites you trust, or to be notified before receiving cookies. You may also delete cookies stored in your browser at any time. Information stored in such cookies will be removed from your device. However, that these settings may have negative effects on the web sites usability.

Browser manufacturers usually provide help pages relating to cookie management in their products. Please see below for more information:

For other browsers, please consult the documentation that your browser manufacturer provides.

You may opt-out of third party cookies from Google Analytics on its website.

Social media features and widgets

Our Website might include certain Social Media features and widgets, such as the “Facebook Like”, “Facebook Share”, “Instagram Follow”, “Twitter Tweet”, “Linkedin” features, buttons or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Website. Please be aware that if you choose to interact or share any Personal Information via such widgets, you are in fact providing it to these third parties and not to us. Your interactions with these third parties are managed by these Social Media policies and not ours. For example, you will not be able to use the “Facebook Like” button if you are not logged in to your Facebook account. Once you use the button this will be associated with your Facebook history, but we will not process this information.

Where Do We Store Your Information?

We take Client confidentiality and security very seriously. We are committed to protecting the Personal Data you share with us. We use a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure.

The data processing consisting in hosting provider services (storage and maintenance of databases containing your personal data, protected by password) is performed on our behalf and under written confidentiality agreements by our authorized data processor

Koinema SRL based in Italy

The written agreements with the data processor guarantees that the requirements of the GDPR will be met and the rights of data subjects are protected. The Data Processor will only act on behalf of our documented instructions, have direct responsibilities under the GDPR and may be subject to fines or other sanctions if they don’t comply.

Once such an agreement is concluded, data processor will return data to us or transmit to another processor appointed by us, and erase any copy in its possession. However, the processor may keep the data locked to address possible administrative or jurisdictional responsibilities.

Trusted partners (data processors) who work on our behalf under confidentiality agreements and might store, maintain or process your data

We may engage a number of authorized service providers (data processors), whose services and solutions complement, facilitate and enhance our own under written confidentiality agreements that guarantee that the requirements of the GDPR will be met and the rights of data subjects are protected. Data processors only act on behalf of our documented instructions. They have direct responsibilities under the GDPR and may be subject to fines or other sanctions if they don’t comply.

These might include delivery service providers, designers, marketing services, content providers, our legal and financial advisors.

Such data processors may receive or otherwise have access to your identifiable or non-identifiable personal data, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. Under no circumstances may data processors will use the data for their own purposes.

Data Retention

Unless otherwise specified, where you have indicated to us that you are happy for us to send you the information about goods and services we offer and we feel may interest you or similar to those that you have already purchased or enquired about do so, we assume you are happy for us to keep your contact details. We may retain your Personal Information (contact details) for as long as your User Account is active or as otherwise needed to provide you with information about our Services. As the data subject you have rights related to processing of your personal data and the option of withdrawing your consent to receive promotions at any time. Please see paragraph “Your rights”.

If you and us enter in a contract, we might keep your data during the performance of the contract and as long as it is necessary as for our legitimate interests or during our business relationship with you. Please see paragraph “Lawful basis and the purposes of the processing (Uses made of your personal information).

Lawful basis and the uses made of your personal information

We process all personal data lawfully, fairly and in a transparent manner. We use the data we collect for the following basic purposes, described in more detail below:

    1. To take steps at the request of the data subject prior to entering into a business relationship (oral or written contract):

      1.1 By contacting us by means specified in paragraph “Personal Data you provide us voluntarily”,we assume that processing is necessary for the performance of a business relationship (oral or written contract) or in order to take steps prior to entering into a business relationship (oral or written contract), and therefore the lawful basis is Contract.

      1.2 We will use the provided information to operate effectively, to do our best to respond to your enquiry and to supply goods and services.

    2. We might hold your information for as long as is necessary to comply with our and legal obligations and in accordance with our legitimate interests as a data controller after the contractual relationship between you and us elapses. The lawful basis for such retention is Legitimate interests and Legal obligation. As the data subject you have rights related to maintenance, storage and processing of your personal data. Please see paragraph “Your rights”.

    3. To send you communications, including promotional communications and advertising with your explicit consent or allow you to participate in interactive features of our service, when you choose to do so. The lawful basis for such processing is Consent and our Legitimate interests.

      3.1 If you wish not to receive such promotional e-mails, you may withdraw your consent at any time by contacting us as described in paragraph “Your rights” or follow the “unsubscribe” or instructions contained in the promotional communications you receive.

    4. Website improvement
    We might use your automatically collected data such as IP address and browser data for our Website improvement, such as:

      4.1 To administer our site and for internal operations, including data security, troubleshooting, testing, statistical and survey purposes;

      4.2 To ensure that content from our site is presented in the most effective manner for you and for your device. The lawful basis for such processing is Legitimate interests.

Disclosure of information to third parties

We do not rent, sell, or share personal information about you with other people or non-affiliated companies without your consent except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  1. We provide the information to trusted partners who provide us services under confidentiality agreements, specified in Paragraph “Trusted partners (data processors) who work on our behalf under confidentiality agreements and might store, maintain or process your data. These companies do not have any independent right to share this information.
  2. We may disclose our subscriber’s and prospective customer’s contact details to our trusted partners and suppliers in order to protect our Legitimate interests.
  3. We may disclose your information to third parties when we reasonably believe we are obligated to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the physical safety of any person.
  4. In the event we are acquired by or merged with a third party entity or undergo another change of control, we reserve the right to transfer information, including any PII and non-PII, to a successor entity. In this event, we will notify you by electronic means before information about you is transferred and becomes subject to a different privacy policy. 
Law Enforcement, Legal Requests and Duties

We may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. Your details may also be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security.

Your rights

You have the following rights in accordance with the General Data Protection Regulation

 
  1. THE RIGHT TO BE INFORMED. In this privacy statement we supply you detailed information related to your personal data storage, maintenance and processing.
  2. THE RIGHT TO ACCESS INFORMATION HELD ABOUT YOU.
  3. THE RIGHT TO RECTIFY YOUR PERSONAL DATA if it is inaccurate, incomplete or out-of-date.
  4. THE RIGHT TO ERASURE (DELETE OR REMOVE) YOUR PERSONAL DATA.
  5. THE RIGHT TO RESTRICT (BLOCK) PROCESSING. When processing is restricted, we will store your personal data, but not further process it. 
  6. THE RIGHT TO DATA PORTABILITY is your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and the right to transmit that data to another controller from the current controller applicable if: The processing is based on consent or on a contract, and the processing is carried out by automated means.
  7. RIGHTS RELATED TO AUTOMATED DECISION MAKING INCLUDING PROFILING.
  8. THE RIGHT TO WITHDRAW YOUR CONSENT OR OBJECT TO DIRECT MARKETING AND OTHER TYPES OF PROCESSING IF APPLICABLE.
    You can exercise your rights by contacting us at info@trovareinteriors.com
  9. RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORIT
    You have the right to lodge a complaint with a supervisory authority (Information Commissioner´s Office in the United Kingdom) if you have a concern about our information rights practices.